Karen Friedman

In today’s high-tech world, there are more ways than ever before to communicate: email, text messaging, voicemails, blogs, tweets, video conference calls, and remote meetings. But one thing is still exactly the same as in the old days: there are effective and ineffective ways to express yourself. All business professionals need to know how to communicate clearly, concisely, and passionately if they want their intended message to impact others.

Shut Up and Say Something shows readers how to convincingly communicate their expertise in any business situation. This book demonstrates how to condense complicated concepts, minimize communication mistakes, avoid misinterpretation, convey vision, and quickly influence decision makers. Strategies for expressing yourself succinctly and clearly, dodging “loaded” questions, thinking fast on your feet, humanizing inscrutable information, and using humor to engage an audience are examples of the topics covered. The importance of prioritizing outcomes is emphasized throughout the book.

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About the Author

Karen Friedman is an international communication coach whose techniques to help people become more powerful communicators have been applied on four continents. She is the author of the best-selling book Shut Up and Say Something and a columnist for the Philadelphia Business Journal whose articles are syndicated nationwide. Formerly an award winning major market television news reporter, she currently is adjunct faculty at Smith College’s prestigious Executive Education programs where she teaches leadership communications for women.

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